SJTOPTOURSJTOPTOURThese Terms govern the rights, obligations, and responsibilities between SJTOPTOUR Inc. (the "Company"), which operates the SJTOPTOUR service (the "Service"), and users, in connection with the Company's flight booking agency, local tour booking agency, arrival card preparation agency, and country-specific electronic travel authorization (ETA) application agency services (collectively, the "Services").
The Company provides the following services:
The Company only acts as an agent for bookings and document submissions. Final decisions regarding ticket issuance, seat availability, and ETA approval rest solely with the relevant airlines and government authorities.
Agency fees for each service are communicated to the User separately before the service is requested, and the Service proceeds only after the User agrees to the stated fee. Payments are processed through the Company's affiliated payment gateway (PG) provider, and the Company does not directly store Users' card information.
| Category | Refund Policy |
|---|---|
| Flights | Subject to the relevant airline's fare rules and cancellation fees (airline policy takes precedence) |
| Local Tours | Subject to the supplier's cancellation policy (varies by product) |
| Document Agency (arrival cards, etc.) | Full refund if canceled before submission; agency fee is non-refundable once submission is complete |
| ETA Agency | If rejected or denied after submission to the government authority, the authority's review fee is non-refundable; refund of the agency fee is handled separately depending on the reason |
The Company will faithfully perform the services requested by the User in accordance with applicable laws and these Terms, and will manage Users' personal information securely in accordance with the Privacy Policy.
The User must provide accurate information, including passport details and contact information, when requesting bookings or document services. The Company is not liable for any disadvantage arising from incorrect information (denial of ticketing, denial of entry, ETA rejection, etc.).
In the event of a dispute between the Company and a User in connection with these Terms, both parties shall endeavor to resolve the matter through mutual consultation. If no agreement is reached, the matter shall be resolved in accordance with applicable laws and customary practice.
Supplementary Provision
These Terms take effect as of August 6, 2026.
The Company processes personal information for the following purposes and will take necessary measures, including obtaining prior consent, if the purpose changes.
| Category | Items Collected |
|---|---|
| Required items | Name, date of birth, contact number, email |
| Passport information (unique identifying information, separate consent required) | Passport number, passport expiry date, nationality, name in English |
| Payment-related | Payment method information (processed via the PG provider; the Company does not store full card numbers) |
| Automatically collected | Access IP address, cookies, access logs |
Under Korea's Personal Information Protection Act, a passport number is classified as unique identifying information and is collected only with separate consent when a User applies for a document agency service.
The Company may provide personal information to third parties as follows in order to provide the Services.
| Recipient | Purpose | Items Provided |
|---|---|---|
| Airlines / local tour suppliers | Booking and ticketing processing | Name, passport information, contact number |
| Government authorities (ETA application systems) | Electronic travel authorization application | Passport information, nationality, contact number |
| Payment gateway (PG) provider | Payment processing | Payment method information, payment amount |
The Company outsources the following personal information processing tasks to ensure smooth service delivery.
| Contractor | Outsourced Task |
|---|---|
| Payment gateway (PG) provider | Payment and settlement processing |
| Document agency system operator | Processing of ETA/arrival card applications |
Users may, at any time, request to view, correct, delete, or suspend processing of their personal information by contacting the Company in writing, by phone, or by email. The Company will respond without undue delay.
The Company destroys personal information without delay once the retention period has expired or the purpose of processing has been achieved. Electronic files are permanently deleted using methods that prevent recovery, and paper documents are shredded or incinerated.
Personal Information Protection Officer
Organization: SJTOPTOUR Inc.
Contact: bodigad1@naver.com / +82-10-4439-7009
Data subjects may direct inquiries, complaints, and requests for remedy related to personal information arising from use of the Company's Services to the contact information above.
Data subjects may also file reports or seek consultation regarding personal information infringement with the following organizations (Korea-based):
This Privacy Policy is effective as of August 6, 2026. Any additions, deletions, or amendments due to changes in law or policy will be announced on the website at least 7 days before taking effect.